Last Updated: June 23, 2025

Sendgoat LLC (“Sendgoat,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our online and mobile resources, including our website and apps.

What We Collect

There are two types of information that we obtain from you online and then store and use:
(i) Non-personal information that’s collected automatically from each visitor, such as your device operating system; and
(ii) Personal information that you voluntarily provide to us or that is collected automatically.

Voluntarily Submitted Information

If you participate in certain activities via our online and mobile resources, you may be asked to provide us with information about yourself. The types of personal information we collect in those situations include:

• Identifiers: such as your name, email address, physical address, and phone number.
  
  
  

• Professional Information: such as the business you are in.
  
  
  

• Financial Information: such as your credit card information.

We do not sell, rent, or trade voluntarily submitted personal information with third parties.

Emails and Online Forms: When you send us an email or fill out an online form, such as a contact form, your email address and any other personal information (e.g., home address or phone number) included in the content of your message or attached to it are retained by us. This information is used to respond directly to you and to process your request.

Registering for an Account: When you register for an account, you submit personal information such as your name and email address, which we then retain. We use that information to create and manage your account and, in some cases, establish a password and profile to communicate with you via email.

Registering for Events: When you register for services, webinars, events, conferences, or programs that we host, you may submit the types of identifiers described above. If the event requires a fee, we may also ask you to submit credit card or other financial information. We use this information to register you for the event and send you communications regarding the event.

Community Features: Some of our online and mobile resources may offer social media-like community features, such as posting messages and comments, and uploading images or other files. If you choose to make use of these features, the information you post, including your screen name and any other personal information, will be in the public domain and not covered or protected by this Privacy Policy.

Automatically Collected Information

When you visit our online and mobile resources, basic information is passively collected through your web browser via tracking technologies, such as cookies, which are small text files that are downloaded onto your computer or mobile device when you access our online and mobile resources. This allows us to recognize your computer or mobile device and store some information about your preferences or past actions.

We use both voluntarily submitted and automatically collected information in accordance with applicable laws and our internal data retention procedures.

Who We Collect Information From

At Sendgoat LLC, we collect personal information from various groups of individuals in order to provide our services, enhance user experiences, and maintain our business operations. These groups include:

• Website Visitors and Users: Individuals who visit or interact with our online and mobile resources. This group includes potential customers who are exploring our offerings or engaging with our website and online content.
  
  
  

• Customers: Individuals who purchase our services or engage with us professionally. This group may include people who have registered for our events, utilized our services, or subscribed to our newsletters.
  
  
  

• Employees and Job Applicants: This group includes our current workforce and those who apply for job openings. We collect and retain the types of professional or employment-related personal information you would expect an employer to have about its existing and former workforce, as well as new job applicants.
  
  
  

• Vendors and Business Partners: Third-party vendors and business partners with whom we interact in connection with our contractual and business relationships. We collect basic business contact information from these parties and use it to manage, administer, and perform under our contracts with them, or share information about our products and services.
  
  
  

What We Consider Personal Information

Personal information generally refers to information that can be used to identify you or that can be easily linked to you. This includes information like your name, address, telephone number, and email address. Different jurisdictions may define personal information differently, such as under the California Consumer Privacy Act (CCPA) or the European General Data Protection Regulation (GDPR). We consider personal information in accordance with these definitions where applicable.

How We Treat Each Group’s Personal Information

The types of information we collect from each of these groups, and the ways in which we use and share it, vary based on the nature of our relationship with each group. For example, our handling of employment-related information for employees and job applicants is addressed in internal human resource documents or on proprietary workforce portals, while we describe our use of vendor and business partner personal information in our confidential contracts or internal vendor management portals.

How We Protect Collected Personal Information

Sendgoat LLC is committed to safeguarding your personal information. We have implemented a robust security program that includes technical, administrative, and organizational measures designed to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

Security Measures

• Technical Measures: We use industry-standard encryption technologies to protect sensitive information transmitted online. This includes secure socket layer (SSL) encryption to protect data during transmission and firewall protection to prevent unauthorized access to our systems.
  
  
  

• Administrative Measures: We have internal policies and procedures to ensure that only authorized personnel have access to personal information. Our employees receive regular training on data protection and privacy policies to maintain a high standard of data security.
  
  
  

• Organizational Measures: We employ physical security measures to protect our facilities and data centers where personal information is stored. These measures include access control, surveillance, and regular security audits.
  
  
  

Limitations

While we take reasonable measures to protect your personal information, no security system is completely foolproof. We cannot guarantee that your information will be entirely free from unauthorized access, misuse, or alteration. In the event of a data breach, we have procedures in place to promptly address the issue and mitigate any potential harm.

Incident Response

In the event of a security incident involving your personal information, we have a dedicated incident response team that will work to identify, contain, and resolve the issue. We will also notify you and relevant authorities as required by applicable law.

Third-Party Security

We work with third-party vendors and business partners to provide our services. We require these third parties to adhere to similar data protection standards and enter into agreements that restrict their use of personal information solely for the purposes for which it was provided.

Who We Share Personal Information With

At Sendgoat LLC, we take your privacy seriously and only share your personal information in specific circumstances. We do not sell or rent your personal information to third-party data vendors or marketing companies. However, we may share your information in the following situations:

• Affiliates: We may share your information with our affiliates. These entities will use your information in a manner consistent with this Privacy Policy, including to send you information about their products, services, or initiatives that may interest you.
  
  
  

• Legally Compelled Disclosures: We may disclose your information, including personal information, when required by law, such as in response to court orders, subpoenas, or other legal processes.
  
  
  

• To Prevent Harm: We may disclose your information when we believe it is necessary to protect our rights or property, other users, or anyone else who could be harmed.
  
  
  

• Business Transfers: If Sendgoat LLC or any of our affiliates is acquired by or merged with a third party, your information may be transferred as part of the transaction. In such cases, the new entity will be bound by this Privacy Policy.
  
  
  

• Vendors and Business Partners: We may share your information with our vendors and business partners with whom we have a contractual relationship. We strive to disclose only the information necessary for these third parties to perform their services. We require our vendors and business partners to follow standards that protect your personal information.

Our Standards for Vendors and Business Partners

We require our vendors and business partners to uphold strict confidentiality standards through written contracts. These agreements restrict what third parties can do with your personal information, ensuring it is used only for the purposes outlined and agreed upon. We also aim to prevent unauthorized international transfers of data, particularly outside the United States, without our explicit consent. However, we cannot guarantee that all third parties will fully comply with these obligations at all times.

Your Rights and Options

You have rights and options to control how your personal information is collected, used, and shared. While some features of our services may require you to provide personal data, you may exercise the following options, subject to applicable laws:

General Rights

• Access: You may request access to the personal information we hold about you and receive a copy for review.
  
  
  

• Correction: If you believe your personal information is incorrect or outdated, you can request a correction or update.
  
  
  

• Deletion: You may request that we delete your personal data. Please note, some data may be retained where legally required or essential to fulfill our contractual obligations.
  
  
  

• Opt-Out: You can opt out of receiving marketing communications by following the opt-out instructions in our emails or by contacting us directly. Please note that transactional or service-related communications may still be sent.
  
  
  

What We Collect from California Residents

If you are a California resident, we collect personal information in accordance with the California Consumer Privacy Act (CCPA). The categories of personal information we may collect include:

• Identifiers: Name, mailing address, email address, IP address, etc.
  
  
  

• Customer Records: Telephone numbers, billing details, and similar information.
  
  
  

• Commercial Information: Services or products purchased, considered, or consumed.
  
  
  

• Internet or Other Electronic Activity: Browsing history, search history, and interactions with our digital properties.
  
  
  

• Geolocation Data: Including physical location data when applicable.
  
  
  

• Audio/Visual/Electronic Data: Recordings or images from support interactions or events.
  
  
  

Rights of California Residents

Under the CCPA, you are entitled to the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected, the purpose of that collection, and the third parties with whom we share it.
  
  
  

• Right to Delete: You can request that we delete personal data we have collected about you, subject to certain exceptions.
  
  
  

• Right to Opt-Out: You can request that we do not sell your personal information. Note: Sendgoat LLC does not sell personal information, as defined under CCPA.

What We Collect from GDPR Jurisdictions

We collect or otherwise obtain personal information from data subjects located in jurisdictions covered by the EU General Data Protection Regulation (GDPR). The types of information collected are consistent with those outlined above. We rely on legitimate interest as the lawful basis for the collection, use, and disclosure of this information. We do not sell your personal information or engage in automated decision-making that produces legal or similarly significant effects.

Cross-Border Data Transfers and Third-Party Processors

If personal information is transferred from GDPR-covered jurisdictions to countries not recognized by the European Commission as having adequate data protection, we take appropriate steps to comply with GDPR requirements. This includes implementing Standard Contractual Clauses (SCCs) or obtaining your explicit consent where required.

Rights of Data Subjects in GDPR Jurisdictions

Under the GDPR, individuals in covered jurisdictions have the following rights:

• Right to Transparency: You are entitled to clear, understandable information about how your personal data is used.

• Right to Access: You have the right to request and receive a copy of the personal data we hold about you.

• Right to Correct and Delete: You may request corrections to inaccurate information or the deletion of your personal data in certain circumstances.

• Right to Restrict and Object: You may restrict processing of your data or object to certain uses, especially those based on legitimate interest.

To exercise these rights, please contact us at moon@sendgoat.com. Your ability to exercise these rights may be subject to certain legal or contractual exemptions.

How to Exercise Your Rights

If you wish to exercise any of the rights described above, contact us at moon@sendgoat.com. We may request additional information to verify your identity before processing your request. We will respond within the time frames required under applicable laws.

Children’s Privacy

At Sendgoat LLC, we are committed to protecting the privacy of children. Our online and mobile resources are not intended for children under 13 years of age, and we do not knowingly collect personal information from them without verified parental consent, in accordance with the Children’s Online Privacy Protection Act (COPPA).

If you believe your child has provided us with personal information without your consent, please contact us at moon@sendgoat.com, and we will take appropriate action to remove the data from our systems.

How We Handle Children’s Data

We do not knowingly market or provide services to individuals under the age of 13. If we discover that such data has been collected inadvertently, it will be deleted promptly and will not be used for any purpose.

Parental Control

We encourage parents and guardians to monitor their children’s internet use and educate them about the importance of privacy and safe online practices. Parental supervision is especially important when children use devices to access online content.

Teenage Users

Our services are not intended for individuals aged 13 to 17 without the express supervision and consent of a parent or legal guardian. If you are under 18, please consult your guardian before interacting with our services.

Right to Change This Privacy Policy

Sendgoat LLC reserves the right to revise this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. Updates will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Effective Date

The Effective Date of this Privacy Policy is listed at the top of this page. This version supersedes all previous versions or statements regarding our privacy practices.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact us at:

Mailing Address
Sendgoat LLC 

Email
moon@sendgoat.com

Response Time

We strive to respond to all privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.

When contacting us, please include enough information to identify yourself and the nature of your request to ensure an effective response.

Communications with You and A2P 10DLC Compliance

At Sendgoat LLC, we prioritize clear and responsible communication. This includes compliance with A2P 10DLC standards for application-to-person messaging in the United States.

Communication Methods

We may contact you through:

• Email: For transactional updates or marketing, with opt-out options provided in every message.

• Phone or SMS: For important notifications or promotional offers. By providing your number, you consent to receive these messages, including via automated technology.

• Postal Mail: In some cases, we may use traditional mail to share relevant updates or offers.

A2P 10DLC Compliance

We follow industry standards by:

• Obtaining Consent: You must opt-in before receiving A2P messages from us.

• Maintaining Transparency: We provide clear opt-in details and always include opt-out options.

• Offering Opt-Out Mechanisms: You can reply “STOP” to any SMS to unsubscribe or contact us at any time.

• Sending Relevant Content: Our A2P communications focus on valuable, necessary, or requested content only.

Managing Your Preferences

You have full control over how we communicate with you. To update preferences or opt out of specific channels, contact us at moon@sendgoat.com. We honor your preferences in compliance with applicable law and industry standards.